Privacy Policy

 

1. Introduction

INGTER PAINT CENTER SDN. BHD. (Company No. 202101000137 (1400435-V)) ("we", "us", "our") operates the website at https://ingtertrd.com.my (the "Website"). This Privacy Policy explains what personal data we collect from you, how we use it, who we share it with, and your rights, in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.

By using the Website or placing an Order, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your personal data, please do not use the Website.

2. What Personal Data We Collect

We collect personal data you provide directly to us, including:

• Name, phone number, and email address (via our contact form, account registration, or Order checkout);
• Billing and delivery address;
• Order history and purchase details;
• Payment-related information necessary to process your Order (processed by our Payment Processor — see Section 5; we do not store your full card details ourselves);
• Any messages, enquiries, or feedback you send us.

We also automatically collect limited technical data when you browse the Website, including your IP address, browser type, device information, and pages visited, typically through cookies and analytics tools.

3. How We Use Your Personal Data

We use your personal data to:

• Process and fulfil your Orders, including payment, shipping, and delivery;
• Respond to your enquiries and provide customer support;
• Send you order confirmations, shipping updates, and service-related communications;
• Send you marketing communications (newsletters, promotions), where you have consented, and in accordance with Section 12 of our Terms & Conditions;
• Improve the Website, our products, and our services;
• Detect and prevent fraud, unauthorised transactions, and misuse of the Website;
• Comply with our legal obligations, including under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 ("AMLA") where applicable to payment verification.

4. Legal Basis for Processing

We process your personal data on the basis that it is necessary to perform our contract with you (fulfilling your Order), to comply with our legal obligations, for our legitimate business interests (such as fraud prevention and improving our services), or with your consent (such as for marketing communications, which you may withdraw at any time).

5. Who We Share Your Data With

We share your personal data only where necessary, with:

• Bayarcash Sdn. Bhd. (Company No. 202201040365), our Payment Processor, to process payments made on the Website. Bayarcash processes your payment data as an independent data controller/processor for that purpose.
• Courier and delivery partners, to arrange shipping and delivery of your Order, which requires sharing your name, delivery address, and phone number.
• Service providers who support our business operations, such as website hosting, email delivery, and analytics providers, who process data on our behalf and only as instructed by us.
• Authorities or regulators, where required by law, such as under AMLA or other applicable Malaysian legislation.

We do not sell your personal data to third parties.

6. Cookies

The Website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use the Website (analytics). You can control or disable cookies through your browser settings, though some parts of the Website may not function properly if you do so.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with our legal, accounting, or reporting obligations, after which it is securely deleted or anonymised.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights Under the PDPA

Subject to the PDPA, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw your consent to our processing of your personal data for marketing purposes at any time;
• Limit the processing of your personal data in certain circumstances.

To exercise any of these rights, contact us using the details in Section 12 below.

10. Children's Privacy

The Website is not directed at individuals under 18 years of age, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact us: